After-sales Service
Ningbo Zhongxing New Materials provides full-cycle support services for ceramic precursors and silicon carbide (SiC) fiber product lines.
Technical Support
We provide material selection solutions, process guidance, and online/offline technical training, with on-site support to resolve production and application challenges.
Quality Assurance
Products are shipped with test reports. Free replacement or refund is available if a re-inspection within 7 days of delivery fails to meet specifications. Customized products with special specifications are available on request.
Rapid Response
Inquiries answered within 2 hours on business days; dedicated support within 24 hours for urgent requirements such as high-temperature-resistant structural components.
Long-term Value-added Services
We provide timely updates on new product iterations, share access to testing equipment, and offer joint material R&D programs.
Service Process
From requirement discussion to after-sales follow-up, every step is handled by a dedicated contact and status is traceable.
Requirement Discussion
Clarify material operating conditions, specifications and quantities, and assess technical feasibility and cost.
Solution Selection
Provide fiber / precursor selection solutions and process parameter recommendations.
Sample Validation
Provide samples and test data, and support client-side application validation.
Volume Supply
Production and delivery are scheduled according to orders, with full traceability of quality status.
After-sales Follow-up
Continuous follow-up on usage feedback, with process issues responded to within 2 hours.
Service Commitment
Partners
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Chinese Academy of Sciences -
National University of Defense Technology (NUDT) -
Aviation Industry Corporation of China -
China State Shipbuilding Corporation Limited -
New Dayang Shipbuilding Co., Ltd. -
Jiangnan Shipyard
